Remove a hold
Cancel an active hold
Find the Alma dropdown
Open the Manage Patron Services Screen
Under Fulfillment and Checkout/Checkin select Manage Patron Services.
Find the patron's account
- Type in patron's name
- Scan ID
- Type in account number
Select the Requests tab
Cancel the hold
Under the appropriate item in the list, select Actions, then Cancel.
Select reason and confirm
For Cancellation reason, select Patron no longer interested. OPTIONAL: Notify user.
Check in and route item
The item must be checked in TWICE to remove from "Hold Shelf" status.
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