Remove a hold
Cancel an active hold
Find the Alma dropdown
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Open the Manage Patron Services Screen
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Under Fulfillment and Checkout/Checkin select Manage Patron Services.
Select the Requests tab
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Select reason and confirm
For Cancellation reason, select Patron no longer interested. OPTIONAL: Notify user.
Check in and route item
The item must be checked in TWICE to remove from "Hold Shelf" status.
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